Remitly Reviews
Remitly has an overall rating of 4.7 based on 24 reviews. Customer feedback on Remitly is mixed: Remitly reviewers highlight positive aspects like fast money transfers, user-friendly interface, competitive exchange rates and excellent customer service, which strongly appeal to individuals sending money internationally, expatriates, and migrant workers. However, Remitly is often criticized for its high fees for certain transfers, limited payment options, occasional transfer delays and customer service wait times.
24 reviews
5 Stars
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4 Stars
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How would you rate Remitly?
All Remitly Reviews (24)
Marie-weiland
May 11, 2026
"For my transfer, the policies were easy to..."
For my transfer, the policies were easy to find, and the fees and timing were clear before I sent anything. I appreciated that nothing seemed hidden, because it’s annoying when you have to dig around for basic information. It did what I needed it to do, politely speaking, but transparency is definitely the main thing that made it okay
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hello_john973
April 18, 2026
"Easy options I can trust"
I really like having the choice to send money straight to a bank account or for cash pickup, depending on what my family needs at the time. I usually just go with my gut on what works best for them, and so far it’s been simple, reliable, and no drama.
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Janet_robinson98
April 15, 2026
"I was the one receiving money from my..."
I was the one receiving money from my sister overseas, and it came through faster than I expected. I got the message and was able to pick it up the same day, which was a big relief.
The staff at the pickup location didn’t make things complicated at all. They just asked for my ID and the reference number, and that was it. I think a lot of customers would appreciate how simple that part is, especially when you just want to get your money without any hassle.
I was expecting some kind of delay since it was the weekend, but everything went smoothly. From my side, Remitly worked really well, and I’d be happy to use it again.
The staff at the pickup location didn’t make things complicated at all. They just asked for my ID and the reference number, and that was it. I think a lot of customers would appreciate how simple that part is, especially when you just want to get your money without any hassle.
I was expecting some kind of delay since it was the weekend, but everything went smoothly. From my side, Remitly worked really well, and I’d be happy to use it again.
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HOFFMAN
April 14, 2026
"No issues today"
It worked fine today, which, is all I was hoping for. I’d been expecting maybe a little hiccup because that always seems to happen when I’m in a hurry, but nope, it just did what it was supposed to do. Not much else to say, but in a good way
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John_mcdonald80
April 12, 2026
"I’ve used a few transfer services before, and…"
I’ve used a few transfer services before, and what I like about Remitly is that they actually check things before sending the money. One time my transfer needed a little extra info, which was kind of annoying in the moment, but it made me feel better knowing they were being careful. So far I haven’t had any weird charges or fraud issues, and it’s been working well for me...
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crystal2000
March 25, 2026
"Much cheaper than my bank"
I’ve been happy with it so far. The fees are low and way cheaper than what my bank was charging me. For me, that alone makes it worth using.
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vicki1989
March 10, 2026
"I was so relieved using Remitly because everything..."
I was so relieved using Remitly because everything showed up in my language and I didn’t feel lost for even a second. The steps were super clear, the names and country options made sense, and the messages didn’t make my brain panic like other apps do. I sent money to my family without getting confused or stressed out, which felt like a small miracle. Easy 5 stars from me!
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johnshafer8850
March 10, 2026
"Cancelled My Order and Got Refunded Fast"
I ended up canceling my order once, mostly because I changed my mind after already making coffee and sitting down to compare a few things again. The cancellation was easy enough, and the refund came through quickly, which I appreciated. No drama or long waiting around.
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JamesMorris
March 03, 2026
"I haven’t actually used Remitly yet, so..."
I haven’t actually used Remitly yet, so take this with a grain of salt, but it seems like a solid option to me. I’m personally drawn to services that keep money transfers simple and don’t make the process feel stressful, and Remitly seems to have that kind of reputation. Most of the reviews I’ve seen are positive, especially around speed, so I’d feel comfortable trying it when I need to send money
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hello_kelly810
February 28, 2026
"Fast transfer, no hassle"
I used Remitly to send money to my family it was way quicker than I expected. I chose the fast option and they had the money within a few minutes, so there was no sitting around wondering what was happening. I’ve used other apps before where it takes hours or even until the next day, and support usually just says stuff like, “Your transfer is being processed” or “Please allow more time.” This time I didn’t even need to contact anyone. It was simple, fast, and I’d definitely use it again when I need to send money in a hurry.
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Marie-robinson
February 27, 2026
"I’ve used a few different places and the..."
I’ve used a few different places and the rates here are better than most others I’ve seen. Not bad at all, would use it again tbh
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hello_ava664
February 01, 2026
"The money arrived fine in the end, so…"
The money arrived fine in the end, so no issues there. I just expected the tracking to be a lot clearer and more up to date. The updates were slow and a bit confusing, so I kept checking over and over because I wasn’t totally sure what was going on
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KLINGEL
January 28, 2026
"Pretty smooth for sending money home"
In my experience, remitly was easy to use for sending money home. The transfer limits were enough for what I needed, and I didn’t run into any weird hassle. I just had to check my level once, and after that everything felt straightforward. Overall, I’d say it was a smooth experience for me.
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coleman_Alvez96
January 28, 2026
"Reliable every time"
Been using Remitly to send money to my family, every transfer has gone through without any hassle. Shows the status clearly in the app, and I get updates as it moves along. Sent money late at night once, and it still arrived right when they said it would. That kind of reliability is why I keep using it
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Grace.merle
January 12, 2026
"The discounts actually made a difference"
I’ve used Remitly a handful of times now, like sending money to family, covering a quick emergency, and even just helping out with regular stuff, and the promo discounts really helped. The fee savings may not sound huge at first, but when you’re sending money more than once, it adds up, kind of like saving on delivery fees, bank charges, or those little service fees that sneak in everywhere. The app was easy enough to figure out, the transfer went through quickly, and the money arrived without any drama. Overall, I’m happy with it.
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carl_Anderson91
December 29, 2025
"Flexible payment options make it easier"
I like Remitly mostly because it gives me a few ways to pay, which is what I expect from a money transfer app. Most of the time I use my debit card, but if I don’t feel like using my card, I can usually go with a bank transfer instead. That flexibility makes it more convenient because I’m not stuck looking for another app if one payment method isn’t working. Overall, it’s been simple and useful for me, and I haven’t really had many issues with the payment side of things
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LewisRutledge_95
December 27, 2025
"My country was on the list, which..."
My country was on the list, which was the main thing I cared about. Sending it was easy too, no real issues or anything. Worked fine for me...
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rubywalker3268
December 25, 2025
"Quick and easy transfer"
The app was really simple to use, and I got my transfer done quickly. There weren’t any confusing steps or unnecessary extra stuff to deal with, which I appreciated. Worked fine for me.
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RichardCooper_00
December 11, 2025
"I referred a friend and the bonus did..."
I referred a friend and the bonus did eventually show up, so I can’t really complain too much. It just took longer than I was expecting, and for a minute I wasn’t sure if I had missed something in the process. Overall it worked out fine, but I do wish the reward rules were explained a little more clearly upfront.
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John_henry85
December 08, 2025
"Works, just kinda slow sometimes"
The app gets the job done most days, but it can be a little sluggish when I’m checking rates or waiting on updates. I had one transfer screen freeze on me once and had to restart the app, which was annoying. The money still went through fine, so no huge issue, just not the smoothest experience.
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Remitly Q&A
How much money they have stolen from innocent customers
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Buenos días mande a lorenzo antonino de la cruz jaime un envió y nolo cobro nofue reembolsado el segundo envió si melo desembolsaron
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Hello, my name is sophie yesterday, i sent a little money back to my family but i punctured the bottom of the phone number games that you can help me
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Is remitly a scam or a legit company?
qzn61490
March 25, 2024
“3/25/24 I’ve used Remitly a bunch of times to send $. It’s safe & a real thing. NOT a scam. It’s definitely better than Western Union. I know Western Union is so old school & outdated, but that’s what everybody uses in the beginning b/c Western Union is just so big & they have so many pick-up locations around the World. I used to use Western Union b/c I never heard of Remitly before. But once I found out about Remitly, way better. The experience & process with Remitly is so much better then Western Union. To prove how Remitly works well & not a scam, I’ve shared my Remitly Promo Code & Referral Link to a bunch of ppl who’ve also signed up. They've all continued to use Remitly. Here's that Remitly Promo Info: REMITLY PROMO: **FREE $25 CREDIT** $25 OFF when you send $100 or more on your 1st transfer Use my PROMO CODE (or) Copy and Paste my Referral Link. Promo Code: vq3blq Referral Link: http://remit.ly/vq3blq”
heavyswan514
October 10, 2020
“They are a scam. THIEVES CROOKS FRAUDSTERS SCUMBAGS”
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How easy is it to get a hold of customer service at remitly?
Lois.Brooks
October 10, 2020
“Frankly it doesn't much matter whether you get hold of them or not. Their English is unintelligible and they are as thick as bricks and can only manage scripted responses. ABSOLUTELY USELESS”
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